Complex, regulated support. Handled at the standard your Compliance team demands.
A working AI agent for Upgrade's email channel, trained on your public help center and shaped around the compliance edges Sierra can't cover. Chat below to try it, or call the number in the outbound section to hear the voice differentiator.
Four Upgrade support scenarios, live in the chat widget
Every scenario runs against mock data for one customer: Ryan Collins, who holds a Personal Loan, an Upgrade Card, and a Rewards Checking account. The AI authenticates before disclosing anything and defers to the formal Hardship Assistance program instead of improvising.
Hardship / payment deferral request
Customer emails asking for a payment deferral. Agent acknowledges with empathy, authenticates, pulls loan status, explains the formal Hardship Assistance options without pre-approving, and files the application.
Physical statement request across products
Customer with a Personal Loan, an Upgrade Card, and a Rewards Checking account wants a paper statement mailed. Agent authenticates over email, clarifies which account, submits the request, quotes the delivery window.
APR / fee dispute inquiry
Customer says their rate looks different from what they were quoted. Agent pulls the account, explains the on-record APR, refuses to commit to a rate change on channel, and routes to specialist review if the dispute is real.
Payment date change
Simple by design. Customer wants to shift their due date. Agent confirms intent (not hardship), authenticates, checks policy eligibility, and updates the date.
Proactive payment reminder
Sierra runs your inbound voice. Lorikeet can do what they can't: originate a call. TCPA-compliant identification, opt-out on first turn, quiet handoff to the Hardship program if the customer says they can't pay. Call the number to try it.
Built for the compliance tightrope, not around it
The demo shows four things vendors typically punt on. Everything runs through Lorikeet's Coach-authored workflows, deterministic guardrails, and simulation harness so your Compliance team can inspect the whole surface before you ship.
Guardrails as a kill switch
Legal advice, debt settlement, and rate promises are hard-stopped before they reach the customer. Every stop is auditable and testable.
Partner-bank aware framing
The agent never speaks as if Upgrade is the underwriter. Deposits and lending are correctly attributed to Cross River Bank and partners.
Authentication before disclosure
Every account-specific action requires verification. No balances, payment amounts, or PII flow without it. Authentication is one turn, not a friction wall.